Excerpt: Health Care Complaints Commission report 2000-01

Quality Improvement Initiatives

… The Commission notified the Director-General of the Department of Health of its intention to conduct an investigation on 1 September 1999

The Department of Health engaged a consultant to review the health service [NSW Government Medical Office of HealthQuest] in light of the Commission's reference. The Commission received a copy of the consultant's report on 14 April 2000 .

The Report confirmed the concerns raised by complainants. (See Health Care Complaints Committee letter September 1999)